Derek Friend

Chief Commercial Officer


Non – Executive Director

A customer-focused, data-driven approach to operational improvement with 22+ years of business development, and a strong understanding of IT/ ITSM.  Working on global network projects – sales engineering and project management KPI leadership experience in the Technology industry. Aligning (brand agnostic) IT to business using industry frameworks maintaining data security, integrity and availability.

Derek fast-tracked a successful ICT professional career by working with executive teams at large multinationals in the TELCO / ISP / Carriers (Locally & abroad). Providing independent ICT consulting and Advisory.

Involved in critical telecommunication network development projects, (CISA) system auditing. Evaluating IT risk strategy, managing objectives and resources for (HA) high availability solutions, network design, data centre, big data and resource capacity planning, virtualization, hybrid cloud concepts, disaster recovery (IS auditable secure controls, (blockchain) managing back up objectives (DR), data storage systems, relational databases and data project rescue service.

Derek has also served in Country Management, Chief Operating Officer and Chief Information Office and NED positions at leading global telecoms carrier providers, and is working towards finalizing his IT Paralegal Practitioner, Business law and IT Mitigation Management (UCT – University of Cape Town)

Active contributor member:

  • The International Institute of Business Analysis, (IIBA®)
  • Southern African Communications Industries Association, (SACIA)
  • Information Systems Audit and Control Association, (ISACA)

Auditing and IT Forensics

  • Project Management (ETQA POETA)
  • ICISA – Systems Auditing Frameworks, Risk & Control Procedures, IT systems-based approached
  • Ethics and Law in Data Analytics
  • GDPR – The General Data Protection Regulation
  • ISO/IEC 27001
  • SOC 2 Audits (The Service Organization Controls 2 )
  • NIST, (800- 53) Cybersecurity Legal Framework (CSF)
  • ITIL 3 & 4 – IT Service Management
  • COBIT 5- (Control Objectives for IT)
  • CAATS – GAS (Generalized Audit Software) statistical analysis and business intelligence tools

Business Analyst and Business Advisory 

  • BBA, MBA
  • CompTIA Project +

Programming and Data Analytics

  • (VB) Visual Basic .NET
  • C++
  • Delphi
  • Web Design (HTML)
  • UIPATH – Robotics Process Automation Analyst (RPA)

Networking and DevOps

  • CompTIA A+ (Software and Hardware) IT Engineer
  • CompTIA N+ (IT Networking Physical and Wireless)
  • CompTIA Linux +
  • Linux Administrator (SUSE) (Kali)
  • CompTIA Security+
  • Cryptography
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Design Associate (CCDA)
  • VoIP Engineer PBX Engineer (Voice and Telephony)
  • Huawei Certified Sales Expert (HCSE) MPLS, Switching, Routing, Server Storage, Firewalls.- IDS/IPS, VPNs
  • Datacenter Certified Sales and Networking (Expert)
  • Virtualisation and Hyper-visors and Software Defined Networking (SDN)
  • Cloud – Amazon Web Services (AWS) Certified Solutions Architect Associate
  • Cloud – Azure Administration
  • Cloud Access Security Broker (CASB) – Security Policy Enforcement